Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that the email address associated with your PRO purchase may differ from the one linked to your free account. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
Please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and make the necessary changes.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
There’s no way it’s another email address. This is the email I use for my business
Hello,
We found your subscription under a different email address. [moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
So it was under a typo version? Yes please merge
Hello,
Thank you for your patience.
Yes, there was a typo in the email address.
We have already merged the account as requested.
You can now download the Rank Math PRO plugin from your account’s dashboard:
https://rankmath.com/my-account/
Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
