Purchased But Can’t Get it Set Up

Hello,

We apologize for the issue you are facing with setting up Content AI after your purchase. It sounds like there may be a couple of reasons for this message. Here are some steps you can follow to resolve the issue:

1. Check Your Subscription: Ensure that your Content AI subscription is active. If you see a message indicating that you need to purchase it, it might mean that your subscription is not recognized. You can check your subscription status by going to the Content AI plans page.

2. Connect Your Rank Math Account: You may need to connect your website to your Rank Math account. To do this, navigate to WordPress Dashboard → Rank Math SEO → Help and click on Connect Now. This will allow you to log into your Rank Math account and activate your Content AI credits.
   

3. Refresh Credits: After connecting your account, go to WordPress Dashboard → Rank Math → General Settings → Content AI and click the refresh icon to refresh your credits.
   

4. Enable Content AI Module: Make sure that the Content AI module is enabled in your Rank Math settings. You can check this under WordPress Dashboard → Rank Math SEO → Dashboard → Modules.
   

Once you have completed these steps, try accessing Content AI again. If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern, and we hope this helps!