Purchased Business License, Cannot Access It

#816693
  • Resolved Christman
    Rank Math business
    Content AI Creator

    Hi – I just purchased a business license. However, I cannot access it. I’ve had a RankMath account since 2020, and just purchased the license for the first time. The email I used is: c********@d*********. This was the account I was logged in as when I purchased. My order ID is: RANKMATH240607-8287-37257

    When I’m in the rankmath.com dashboard, I see there are no licenses. However, I do see the purchase was successful in the fastspring dashboard. Please help!

    Here’s a loom for more evidence:
    https://www.loom.com/share/d97e2b12eaa041e59fe8fe26dc5505b3?sid=8403fdde-3e9a-4f64-b093-b17be8e23841

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    Thank you for reaching out to us regarding the issue with accessing your recently purchased Business License for Rank Math. We apologize for any inconvenience this has caused.

    To assist you further, please follow these steps:

    1. Log into your Rank Math account using the email address "c********@d*********" that you used for the purchase.
    2. Check if the Business License is visible in your account. If not, please log out and log back in using the same email address associated with your Rank Math PRO subscription.
    3. If you still cannot access the Business License after following the above steps, please provide us with the Order ID: RANKMATH240607-8287-37257 for faster assistance.

    If the issue persists, you can submit a ticket to our support team by following the instructions provided in this guide. Make sure to include all relevant details, such as your Order ID and email address, for a quicker resolution.

    We appreciate your patience and cooperation in this matter. If you have any further questions or need additional assistance, feel free to let us know.

    Thank you for your understanding and cooperation.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Where Is My Rank Math PRO License Key?
    Website Not Shown In Rank Math Account Area » Rank Math

    Hello,

    It seems like you’ve marked this ticket as resolved.

    Can you please confirm if you still need our assistance with this issue or anything else?

    Looking forward to hearing back from you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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