Purchased account recovery – Entered wrong email address

#1001928
  • Nikhil Singh

    1 week, 2 days ago

    Rank Math pro
    Content AI Starter

    Hi I have purchased pro account yesterday but I have entered wrong email address.
    When I requested for e-mail updation it was done but unfortunately my profile access got lost as it was registered on wrong email.
    Kindly help me to transfer/ restore my profile access account.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 week, 2 days ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO account. Thank you for raising this concern.

    To restore your profile access, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This information will help our support team locate your account and assist you further.

    Once you provide those details, a human agent will take over your ticket and help resolve the issue.

    Thank you for your understanding, and we look forward to assisting you further!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Nikhil Singh

    1 week, 2 days ago

    Rank Math pro
    Content AI Starter

    Transaction with reference number

    Princess

    1 week, 1 day ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have added your account access in the sensitive data section.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please check if you are running v3.0.84 of Rank Math PRO and v1.0.241 of the free version.

    The PRO version is built on top of the free version to keep the plugins robust and lightweight, so you need to keep both installed and activated to use the PRO.

    Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

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