Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
The purchase was under the Hotmail address you shared in the sensitive data section.
We have moved it to this account and you should be able to access all the credits now.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
