Hello,
I apologize for the issue you are facing with your purchase of Rank Math SEO. It seems there may be a problem with the payment processing. Here are a few steps you can take to troubleshoot this issue:
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Ensure Your Card Supports International Payments: Make sure that your credit or debit card supports subscription payments and is approved for international transactions in US dollars.
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Contact Your Bank: If the above step does not resolve the issue, please contact your bank to understand why the payment might be blocked and ask them to approve it from their end.
If you continue to experience difficulties, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
I checked our bank and there was no declined transaction.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
Let us know how that goes.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
