Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please ensure that your payment method supports the following?
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
Lastly, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
If everything from the above is enabled and working, you can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
I hope that helps.
Thank you.
Hey Reinelle,
Turned off the VPN and tried. Still the same result.
Tried using a different CC as well, but still getting the same error message.
Please note – I have tried using PayPal and Amazon Pay as well, and those options do not work either.
Hello,
We see that you managed to make the purchase.
If you need help with anything else, we are always here to assist.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
