Purchase not linked to my account

#1015540
  • Resolved Guy De La Porte

    5 months, 3 weeks ago

    Rank Math free

    Please note my website https://www.airportproperty.co.za is not linked to my account.

    I purchased rankmath Pro and a subscription to Rankmath AI as follows:

    01 Apr 2025 $96.46 FS *rankmath 485442*9025 30 MAR 24871155089082749342176 R1,819.75

    01 Apr 2025 $68.86 FS *rankmath 485442*9025 30 MAR 24871155089082749823837 R1,299.07

    Please urgently link my website and purchases to my account!

    Kind regards

    Guy de la Porte, +27 83 400 2121 (mobile) g**@a********************

Viewing 4 replies - 1 through 4 (of 4 total)
  • Guy De La Porte

    5 months, 3 weeks ago

    Rank Math free

    Please fix this!

    Jeremy

    5 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The website is currently connected to a Rank Math account with the email address [see Sensitive Data section].

    Do you want us to merge your accounts and consolidate all settings and subscription data into a single account to avoid further confusion? If you so, please let us know here which email address you wish to keep and we’ll merge these accounts for you.

    Looking forward to helping you.

    Guy De La Porte

    5 months, 3 weeks ago

    Rank Math free

    Thanks Jeremy,

    Thanks for pointing this out. Very stupid of me, sorry. Please close this account and I will continue with the other account as in the sensitive data.

    Kind regards

    Guy

    Rakibuzzaman Siam

    5 months, 3 weeks ago

    Hello,

    We are glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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