Hello,
We apologize for the issue you are facing with your Rank Math Pro purchase. It seems that there might be a discrepancy with the email address associated with your account.
To resolve this, please ensure that you are logged into the correct Rank Math account where you made the purchase. If you upgraded to Pro using a different email address, you will need to contact our support team to merge both accounts or change the email connected to your Pro account.
You can open a ticket by navigating to the Rank Math Support Forum and providing the details of your issue, including the receipt number you mentioned. This will help our support team locate your Pro account and assist you further.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this issue or anything else?
Looking forward to hearing back from you.
Thank you.
