Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase. Since you have used an incorrect email address for your PRO account, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To do this, please reply to this ticket and include the email address you want to connect to your PRO account (which is p******************@g********) and the incorrect email address (p******************@g********). Our support team will assist you in resolving this issue.
Thank you for bringing this to our attention, and we appreciate your patience as we work to fix it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
p******************@g******** correct e-mail
incorrect e-mail: p******************@g********
please change it
Hello,
There’s no registered account under the incorrect email address you have shared.
In this case, please share the first and last name, together with the last 4 digits of your card, so that we can investigate this in our system.
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Good day. I didn’t register when making the purchase, I only entered a non-existent email address. The card is in the name of Nikita Geletey
Hello,
We found your Rank Math subscription under the p******************@g******** email address.
However, we have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.
You may refer to this guide to get started with the PRO: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope that helps.
