Public post types

#407902
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    Could you please confirm if you are using custom post types on your site? If that’s the case, it is possible that the CPT you are using is generating them and being detected by Rank Math.

    Let us know how this goes.

    Thank you.

    Thank you for answering my question.

    I’m not sure I’m using CPT since I didn’t create it.
    Could you please tell how can I check this?

    Regards,

    Hello,

    We can’t know for sure what’s adding that extra CPT. You can make use of this guide to determine it: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If you prefer, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We cannot see this duplication anywhere on the website.

    Could you please share the area of the website where you see this happening? Also, please share the email address used to make the purchase of the PRO plugin currently installed on your website.

    Looking forward to hearing back from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Public post types’ is closed to new replies.