Hello, I’m sorry to hear about the issue you’re facing with the Pros and Cons in the Product Schema. The appearance of [object Object] typically indicates that there might be a problem with how the data is being processed or saved in the backend. This could be due to a JavaScript error or a conflict with another plugin or theme.
To troubleshoot this issue, I recommend the following steps:
- Clear Cache: If you have any caching plugins enabled, clear the cache and try saving again.
- Disable Other Plugins: Temporarily disable other plugins to see if there’s a conflict causing this issue.
- Switch Themes: If possible, switch to a default WordPress theme to check if the issue persists.
- Check Console for Errors: Open your browser’s developer console (usually F12) and check for any JavaScript errors when you try to save the Pros and Cons.
If the problem continues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!
Hello,
You mentioned that you’re using Rank Math PRO, but the account you used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are unable to replicate the issue on our end. In this case, please make sure you’re using the latest version of the Rank Math plugins on your website: https://rankmath.com/changelog/
If the issue persists, please share a screencast using a tool like https://loom.com so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
