Hi,
I tried all the solutions.
Nothing helped.
thanks anyway.
Do you know that a Bodypress site should work in parallel with your extension?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themesplease follow the steps below to check if there is a conflict with one of the plugins or the theme you are using.
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you.
Peace
I contacted you only after I turned off extensions and saw that these two extensions are conflicting. That means Bodypress in front of your extension.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi I have attached details
Thank you
I reset the options in your software, and it got back to work.
If in the future you can find out what is in your software that is causing the problem, I would love to have the updated information in the mail.
Hi there,
Thanks for the follow up.
I am glad that this issue is now resolved 🙂
This seems to be an isolated incident since we cannot reproduce this issue.
Please let me know if the issue pops up again.
