Hello,
We apologize for the issue you are facing with your product categories. The SEO notice you received indicates that a previously published term has been moved to the trash, which may affect how your categories and products are displayed.
Regarding the problem where some categories are not displaying all the products, it could be due to several reasons:
- Category Settings: Ensure that the category settings are correctly configured in WooCommerce. Check if the products are assigned to the correct categories and subcategories.
- Product Visibility: Make sure that the products in question are set to be visible in the shop and are not marked as private or out of stock.
- Caching Issues: Sometimes, caching plugins can cause display issues. Try clearing your site cache and browser cache to see if that resolves the problem.
- Theme Compatibility: Ensure that your theme is compatible with WooCommerce and is properly set up to display products from categories and subcategories.
If these suggestions do not resolve the issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
Hello,
We’ve checked your shop, and there’s no category showing only 1 product.
If your products are not shown when selecting categories, then we recommend getting in touch with your theme provider or the navigation plugin you’re using to sort your products.
Rank Math does not have the option to exclude products on your categories page. Here are the settings you can check as well:
https://rankmath.com/kb/general-settings/#woo-commerce
Looking forward to helping you.
The 2 categories are Kapala mala and Bodhi mala that is showing only 1 product each and the Thogchag category is not showing the 3 Subcategories, Kapala Amulets, Thogchag and Handcraft. If I Deactivate rankmath is working so clearly is from you. Is been 48h without products, if you can’t resolve it let me know and I go back to my old seo
I’ve installed a back up from last Friday 16th and I had Yoast seo and all the categories, subcategories and products were fine. I installed rankmath again and the problem returned to what I explained earlier. I had rankmath Deactivated at the moment and still waiting for your response. Please let me know if you can resolve or should just delete Rankmath
Hello,
Please activate Rank Math on your site so that we can investigate this for you.
We look forward to hearing from you.
Thank you.
Please see above messages, the issue is the same. In a category with 19 items just 1 is visible
Hello,
We deeply apologize for the unexpected delay in response.
Please try to activate the Rank Math plugin again on your website. After that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section so that we can check the issue further for you.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello. Yes, it took you a while to get back, during this time i was waiting with no products in my Shop. I now deleted rankmath and installed yeast. everything works as it should. I had 1 more go about 3 days ago and as soon as I installed rankmath products were not displaying again.
At this point I don’t know what I should do but I am not willing to be without products and wait for days for rankmath to respond. I can generate a temporary password if someone takes the commitment to install rankmath but website remain exactly the same..
Regards
Hello,
If you install the temporary password plugin and share the details with us, we will be able to log in to your site and rectify the issue.
We look forward to hearing back from you.
Hello,
Apologies for the delay.
The issue here is that if you enable the “Remove base” option in Rank Math → General Settings → WooCommerce, Rank Math will remove the category base but it will match into an existing path which is a product page called “Kapala Mala”.
In this case, you’ll have to change the permalink on that product page or simply disable the “Remove base” option in our plugin’s general settings.
Here’s a screenshot for your reference:
We have gone ahead and disabled the Rank Math plugin and enabled back Yoast after we troubleshoot the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi. So, I understand that if the Remove base remains disabled, there won’t be any problems, correct?
There 9 ,,, 404 not found errors now in the website that might have appeared after installation.
Are this related to that same issue and how can be resolved before activate Rank math
Hello,
Yes, if the Remove base is disabled, the issue will be resolved.
If you encounter a 404, head over to your WordPress Dashboard → Settings → Permalinks and save the settings without changing anything.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
