"Product" text incorrectly stripped from URL

#13731
  • Resolved Christopher Smith

    5 years, 3 months ago

    Rank Math free

    I use WC Marketplace and their frontend dashboard. Updated RM and now no vendors can edit their products because the URL is changed. I’ve tried changing various settings with no effect. You can see in the video in the sensitive section, that the URL /edit-product/9950/ is getting stripped to /edit-9950/ and returning a 404 error. I even tried rolling back to the previous version but that didn’t help either.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thanks for getting in touch with us and sorry for any inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Christopher Smith

    5 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christopher Smith

    5 years, 3 months ago

    Rank Math free

    I just set up my dev site for you to check out, and edited the sensitive info.

    I figured it was the stripping of the product base setting that was the culprit, but deactivating that setting didn’t have any effect. (note that I do normally use that feature to remove the word product).

    Christopher Smith

    5 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christopher Smith

    5 years, 3 months ago

    Rank Math free

    I’ve done more testing. It seems to be happening when EITHER “Remove base” or “Remove category base” are on for Woocommerce. If I set both to no, things work fine. Either one on, the same /edit-product URL breaks. I was only trying one setting at a time before.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    HI Christopher,

    Thank you for getting back to us.

    I have been able to reproduce the problem on your site and have raised this with our dev team. We will be investigating this further and then get back to you.

    We appreciate your patience. Thank you.

    DJ

    5 years, 3 months ago

    Rank Math free

    @michaeldavis

    Just to reinforce this ticket, I am having issues with the same setting. I created my own ticket here:

    https://support.rankmath.com/ticket/woocommerce-remove-category-base/

    Following

    Vijay Mehta

    5 years, 3 months ago

    Rank Math free

    Im having the same issue with the remove category base

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for getting in touch with us.

    We are currently looking into this and we will have an update soon.

    Thank you for the continued patience.

    RankBot

    5 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘"Product" text incorrectly stripped from URL’ is closed to new replies.