Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Please share some of the affected URLs so we can check and assist you further.
Looking forward to helping you.
Hello,
I’ve checked the product page, and indeed it is set to noindex in the page’s source code.
In this case, please check this link for initial troubleshooting and check if one of the options were enabled:
https://rankmath.com/kb/error-submitted-url-marked-noindex/
If the issue still persists after ensuring those settings, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
Hi,
Thanks for your suggestions, I have toggled off Rankmath woocommerce addon and found that this option is making the index problem. if I disable the woocommerce optionfrom Rankmath in page source code it is showing index. But the schema markup option that Rnkmath provides foe woocommerce will not be available, right? how can I manually add schema markup?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems like you purchased the plugin with some other email address as the account you have used to open this ticket is using a Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
