product page not working

#217546
  • Resolved Alaric Tan
    Rank Math free

    Hi, rank math is not working on my product pages. This happened after one of the updates. its just the product pages, the normal pages are fine. the scores for the ones I did before are still there but new ones are not saved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if your changes are not being saved? If so, please check if you have any firewall as there are chances that it will prevent saving the data. Here’s a link for more troubleshooting steps:
    https://rankmath.com/kb/meta-data-not-saving/

    If not, please provide more details of the issue. You can also share some screenshots using this tool so we can advise accordingly.

    I hope that helps.

    Thank you, and looking forward to your update.

    Hi Reinelle,
    thanks for getting back. health check works wonders. its the EditorsKit plugin.
    funny cause it was working previously.

    thanks a million!

    am thinking of getting the pro version of rankmath so was testing it out first

    Anas
    Rank Math business

    Hello,

    We are glad we addressed your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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