Product Not Redirecting

Hello,

Thanks a lot for your query and we are so sorry about the trouble this must have caused.

Have you tried removing this option in WordPress Dashboard > Settings > Permalinks?

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hi there,

Thanks for the response.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hi there,

Thanks for the follow up.

I have logged in to your site and everything is working as expected.
Please note that Rank Math does not create and save new URLs for your products and thus you should not be worried about duplicate products. The new URLs are created dynamically when someone clicks on a product.

Let me know if you have additional questions. Thank you.

Hello,

Thank you for the question.

To prevent a redirect loop, I would suggest that you disable the strip shop base and category options on the RM settings and only make use of the .htaccess redirection.

Let me know if you have additional questions. Thank you.

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Hello,

Thank you for contacting Rank Math today.

I have already configured the correct settings for your site, could you please check again and let me know if the product links work as expected?

Looking forward to helping you. Thank you.

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