product meta data not saving

#251279
  • Resolved Steve K

    4 years, 3 months ago

    Rank Math free

    Hi I’m setting up basic kw’s and meta data for an ecomm site with 54 products.

    I input the data into the “focus kw” field, the “snippet” title, description etc. once complete, as always, I update/save the product but it doesn’t save the data I input for the focus kw, snippet etc.

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  • Anas

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please ensure that the Rank Math plugin is updated to the latest version.
    https://rankmath.com/changelog/free/

    Then, clear the Rank Math transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
    transients

    Once done, clear the website and browser cache and check again.

    If the issue persists, check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope this helps. Looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘product meta data not saving’ is closed to new replies.