Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
The login information you have shared is working, however, upon checking again your products (logged out), they seem to be working fine.
Also, Rank Math’s already activated on your site. Could you please check or let us know if you have already managed this issue?
Looking forward to helping you.
Thank you.
I deactivated the RankMath plugin and then activated it again and then it worked. But I would like to iknow the reason for the issue so that it doesn’t occur again.
Hello,
We haven’t replicated the issue from our end so we have no idea on why or how this issue is happening.
If this issue happens again in the future, please contact us right away so we can help you resolve it permanently. You may also share the recent error logs so we can find any related errors that might further help us.
With that said, please do not hesitate to let us know if you need our assistance with anything else.
Not much help from that answer.
Hello,
Sorry, but we can’t provide any info about the cause of the issue since we were not able to replicate it on your site. When we tried to check it was already resolved. Let us know when it appears again and we will check and figure out what is causing this.
Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
