Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please share some screenshots of the issue and some of the affected URLs so we can look into this. You can upload screenshots via https://imgur.com and share the URL in the sensitive section. Optionally you can also create a screencast with https://www.loom.com
Looking forward to helping you. Thank you.
Hello,
Apologies for the delay, your ticket seems to have been stuck in moderation
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I’m Submit my login details . please check and Reply quick , because my seo rank loss .
Hello,
It looks like Rank Math’s Primary Category feature is conflicting on your setup. Have you changed any data in the DataBase? I see there is 1 product on your site that does not have any category and that seemed to be breaking the Rank Math’s Primary Category feature. Please check the screencast I added in the Sensitive Data Section.
All the products by default has a default category assigned to it. The only way to remove it by deleting the data from DataBase or by adding some code to delete the taxonomy. Have you done any of this on your site? Updating the product and assigning it a default category might fix this issue.
For now, to fix the issue on your site, I’ve added following code to your theme’s functions.php file to disable the Primary Category feature of Rank Math: add_filter( 'rank_math/admin/disable_primary_term', '__return_true' );
Please update the product and assign it some category and then try removing this code. This should fix the issue.
I hope that helps.
Now it’s automatically fixed for update. Your latest version working fine . Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
