Hello,
We apologize for the issues you are facing with the plugin. Thank you for bringing these concerns to our attention.
Regarding the first issue with accessing the SEO performance pages, it sounds like there may be a conflict or a bug that is preventing you from navigating through the pages. We recommend checking for any JavaScript errors in your browser’s console, as these can sometimes interfere with page navigation. Additionally, ensure that your Rank Math plugin is updated to the latest version, as updates often include bug fixes and improvements.
For the second issue of having multiple meta descriptions in your posts, this can occur if there are remnants of previous SEO plugins or if there are conflicting settings within Rank Math. To resolve this:
- Check if there are any old meta descriptions set in the post editor that might be conflicting with Rank Math’s settings.
- Ensure that you have not enabled any features that might duplicate meta descriptions.
- You can also try to clear any transients related to Rank Math, which can sometimes help resolve such issues.
If these steps do not resolve your problems, we recommend replying to this ticket so a human agent from the Rank Math Support team can take over and provide more personalized assistance.
Thank you for your patience, and we hope to get this resolved for you soon!
Hello, I cleaned up and even uninstalled the theme, “NEVE theme” because I saw that there were Javascript errors when I accessed the category, tag and search pages. Then I installed the twenty-twenty-one WordPress theme and it seemed that these errors disappeared, but I still can’t access the analytics pages and now errors are appearing when I access the post editing. As for the meta description, I don’t know what to do. I’m not a developer. I really want my site to grow again. It once had more than 500 thousand unique visitors in a single day, but now it’s all messed up and I’m trying to get back to the glory days with this plugin, but I don’t have the financial means to subscribe to the premium at the moment. This is the error that appears when I open the post editing. Can you tell me what it means?
TypeError: Bh(…) is not a constructor
at Ah (https://culinariaterapia.com/wp-includes/js/dist/block-editor.min.js?ver=28fb4f612c7c613fdd55:21:310328)
at https://culinariaterapia.com/wp-includes/js/dist/block-editor.min.js?ver=28fb4f612c7c613fdd55:21:583654
at Array.reduce (<anonymous>)
at https://culinariaterapia.com/wp-includes/js/dist/block-editor.min.js?ver=28fb4f612c7c613fdd55:21:583507
at https://culinariaterapia.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.7.1:12:3083
at https://culinariaterapia.com/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.7.1:12:3176
at Function.Wr [as save] (https://culinariaterapia.com/wp-includes/js/dist/blocks.min.js?ver=8474af4b6260126fa879:19:8408)
at save (https://culinariaterapia.com/wp-includes/js/dist/block-library.min.js?ver=ccc402e50b786e799ae9:2:54611)
at Qr (https://culinariaterapia.com/wp-includes/js/dist/blocks.min.js?ver=8474af4b6260126fa879:19:8853)
at Zr (https://culinariaterapia.com/wp-includes/js/dist/blocks.min.js?ver=8474af4b6260126fa879:19:9234)
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
Your Analytics page seems working fine upon accessing
This must be browser-related issue so we recommend checking using incognito mode or using another browser.
Regarding the duplicate meta tag, it is added to your site even without plugins active and a default theme.
In this case, you have MU-plugins added to your site that could be causing this such as the GoDaddy one, so we recommend checking this with your host and if the mu-plugins can be disabled.
Looking forward to helping you.
The problem with SEO Analytics is that I can’t access the SEO PERFORMANCE pagination. This tab has 25 pages and when I click to go to the other pages, it jumps and disappears, and there is no longer any pagination or the first page of SEO PERFORMANCE. So the problem is that the SEO performance tab (or tab) doesn’t display all the pages contained in it, that is, the pages that inform the position and classification of the posts. Do you understand now? I’m not just talking about the SEO panel, I’m talking about the SEO PERFORMANCE TAB WHERE THE PAGINATION IS NOT WORKING. As for the meta description, I’ll check with the provider. I’m waiting for more guidance regarding the SEO PERFORMANCE TAB THAT doesn’t display the PAGINATION IS NOT WORKING. Thank you.
I discovered that the plugins previously installed on my site left mortal remains and are resurrecting and making a real mess in the meta_name_description of some posts. It seems to me that the multiple descriptions were caused by the YOAST SEO plugin, since it was marked as a yoast meta description and when I managed to remove these descriptions from some posts (I don’t know how to do this in bulk) this problem disappeared. I thought about removing the YOAST files from the godaddy file browser to solve all the posts, but when I opened the folders there were fragments with the name rankmath, so I was afraid of doing it wrong, since I’m not an expert.
I ALSO HAVE ANOTHER PROBLEM with the ALT attribute of the images, which despite the SEO analyzer informing that everything is fine based on information from Rank Math, it seems that the information tracked by Bing master tools and Ahrefs is being made available by the MORTAL REMAINS OF OTHER PLUGINS PREVIOUSLY INSTALLED ON MY SITE. I don’t know why this is happening. Until the beginning of the year, when I deactivated the description plugins and did the tracking, it said that my posts had no description and suddenly, about 1 week after installing Rank Math, this started happening.
I already had these other plugins on my SCHEMA site (saswp), as well as Seo press, Jetpack, etc. and from what I could see, they left information that is now coming to life unfortunately.
Can you help me remove these fragments that are causing this conflict or at least tell me what I should do to cancel these fragments? If I managed to revive my site, then I will be able to upgrade Rank Math SEO, which for me is the most complete SEO plugin. I await your response and thank you.
Hello,
Thank you so much for your patience as we look into this issue.
Regarding the SEO Performance tab, our development team has identified this issue and a fix will be implemented in a future plugin update. We appreciate your patience in the meantime.
As for the issue with Yoast having remnants of data on your website, as long as your Yoast plugin is disabled, that meta description should not be loaded onto the frontend. If you wish to completely remove Yoast from your website and its data, here’s a guide you can follow: https://yoast.com/help/how-can-i-uninstall-my-plugin/
Don’t hesitate to get in touch with us if you have any other questions.
Thank you for your attention and guidance. I have already removed the data from Yoast. Now I just wait for the update. Thank you!
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
