Hello,
We apologize for the issue you are facing with the Table of Contents feature on your WordPress blog. It seems that the links in your Table of Contents are not functioning as expected, even though the URL changes correctly when clicked.
Here are a few troubleshooting steps you can take to resolve this issue:
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Check Headings: Ensure that the headings in your content match exactly with the links in the Table of Contents. For example, if the link is #besucherzentren, there should be a corresponding heading in your content with the exact same ID.
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Inspect for Conflicts: Sometimes, other plugins or themes can conflict with the functionality of Rank Math. You can refer to our guide on diagnosing plugin conflicts to see if any other plugin might be causing this issue.
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JavaScript Errors: Check your browser’s console for any JavaScript errors that might be preventing the links from functioning properly. If there are errors, they could be related to other scripts running on your site.
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Theme Compatibility: Ensure that your theme is compatible with Rank Math. Some themes may have custom scripts that interfere with standard link behavior.
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Update Rank Math: Make sure you are using the latest version of Rank Math, as updates often include bug fixes and improvements.
If you have tried these steps and are still experiencing issues, please reply to this ticket with any additional details or error messages you may have encountered, and a human agent from our support team will assist you further.
Thank you for bringing this concern to our attention, and we look forward to helping you resolve it!
Sources:
Why Isn’t Rank Math Detecting the Table of Contents? » Rank Math
How to Add Rank Math’s Table of Contents Block » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello and thank you for the list with options to resolve the issue. Unfortunately the mistake already exists.
Interesting refering to the example above:
https://insel-lanzarote.com/sehenswuerdigkeiten/nationalpark-timanfaya/
I have copy & paste the table of content plugin from another post. If the visitos clicks on “Mancha Blanca” it still works but with a wrong url:
https://insel-lanzarote.com/sehenswuerdigkeiten/nationalpark-timanfaya/#besonderheiten-1-2-1-1-1
It would be great if someone from you could support me according this issue.
Best regards
Andre
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We checked your website, but we can’t seem to reproduce the issue. We are able to navigate to the headings as we click on the ToC links. See video screencast: https://i.rankmath.com/v/onI4Pv
If it seems we are missing something, please record the issue from your end and share it here via https://loom.com/
Looking forward to helping you with this one.
In the meantime I was able to solve the problem. Thank you!
