Problems with some Divi modules

#198196
  • Resolved Creatuwebpymes
    Rank Math free

    Hi there,
    I am having problems with my web (creatuwebpymes.com) I use Divi theme and I believe that there should be a compatibility between divi and Rank Math, however the tabs module is not working properly, the accordion module and code module. I believe the plugin is blocking all javascript on the page, hence those modules. For instance, the tabs module does not fill the colour entirely, however when I am using the divi builder the module shows correctly. Another issue is when you click on a tab to see the content, it directs you to the main page and you can see the name of the url and # (i.e https://www.creatuwebpymes.com/#). The accordion module does not open despite clicking on the icon. I had to uninstall it temporarily. It is a shame as I believe it is a very good SEO plugin.

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’m sorry but we’re unable to replicate this issue on our end. Could you please ensure that the Divi theme and Rank Math are already updated to the latest version?

    If so, please also record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Upon recording, please also show any browser console errors while checking this issue on your site. Here’s a link for more information:
    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Problems with some Divi modules’ is closed to new replies.