Problems with Rank Math and DIVI pagebuilder

#988362
  • Resolved Bernhard Bartsch

    5 months, 3 weeks ago

    Rank Math free

    Hi, when the rank math plugin is enabled the connection to the media pool of DIVI is disconnected. So I am not able to implement or change any existing picture within the DIVI pagebuilder. I implemented rank math today on this WP-Website and after the installation of Rank Math the problem was there. If Rank Math is disabled everthing works fine! Is this a known problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with Rank Math and the DIVI page builder. It seems that there might be a conflict between the two plugins that is causing the media pool connection to disconnect when Rank Math is enabled.

    While we don’t have specific information about this exact issue in the provided context, conflicts between plugins can sometimes occur due to various reasons, such as JavaScript errors or resource loading issues.

    To help resolve this, we recommend the following steps:

    1. Clear your site cache and browser cache to ensure that you are loading the latest scripts.
    2. Check for JavaScript errors in your browser’s console when both plugins are active. This can provide clues about what might be going wrong.
    3. Disable other plugins temporarily to see if there is a conflict with another plugin alongside Rank Math and DIVI.
    4. Update both Rank Math and DIVI to their latest versions if you haven’t already done so.

    If the problem persists after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!

    Rakibuzzaman Siam

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Problems with Rank Math and DIVI pagebuilder’ is closed to new replies.