Hello,
We apologize for the issue you are facing with Elementor while using the PRO version of Rank Math. It seems like there might be a conflict or a technical issue that is preventing you from making edits.
To assist you better, could you please reply to this ticket and include the URL of your site? This will help us diagnose the problem more effectively.
Thank you for raising this concern, and we look forward to resolving it for you!
Link do site: mgfer.com.br
The PRO version is connected to my Google
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We already fixed this Elementor issue in the Rank Math PRO version 3.0.77.1, released on December 17, 2024: https://rankmath.com/changelog/
If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients, and see if that works for you: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients
You can also manually update the plugin by following this guideline: https://rankmath.com/kb/update-rank-math-manually/
However, you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Let us know how it goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
