Problems with editing

#154121
  • Resolved Dejuan Jones
    Rank Math free

    Every time i try to edit a link under my post I get this error, “This block has encountered an error and cannot be previewed”. So basically, Im trying to change the URL and Im getting a error. When I disabled rank math its fine.

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  • Febby
    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    May I check with you which block are you trying to edit? Or is that happening on all blocks?

    It seems to be working fine on our end:
    https://i.rankmath.com/AoRw5o

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If disabling all plugins doesn’t fix the issue, then it could be that the block was not created correctly.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Dejuan Jones
    Rank Math free

    Its happening on all my blocks

    Hello,

    Thanks for getting back to us.

    Could you please check if you are running the latest version of WordPress? Also, could you check your plugins page to see if there’s a plugin called “Gutenberg” in there? In case there is, please disable it.

    If any of this troubleshooting steps work, please provide us with the login credentials following the steps my colleague illustrated above, so we can debug further.

    Looking forward to hear from you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Problems with editing’ is closed to new replies.