Problems with dashboard

#249432
Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    Please reconnect the Analytics account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings:
    reconnect

    Once you reconnect and configure the Analytics settings, the data fetch should start automatically.

    If the data is not fetched, let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    We really look forward to helping you.

    Thank you.

    Daniel Schwartz

    4 years, 3 months ago

    Rank Math free

    Thank you very much. I did as you told, but there is still no data….

    Dashboard

    Reinelle

    4 years, 3 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Daniel Schwartz

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit

    4 years, 3 months ago

    Rank Math business

    Hello,

    The temporary access token has expired, could you please generate a new access token?

    Looking forward to helping you. Thank you.

    Daniel Schwartz

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit

    4 years, 3 months ago

    Rank Math business

    Hello,

    You seems to be using an outdated version of the Rank Math plugin, Please kindly update the plugin and follow the steps mentioned by my colleague and let us know how it goes.

    Looking forward to helping you. Thank you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Problems with dashboard’ is closed to new replies.