Problems with Configurations

#465970

Resolved Camila
3 years, 1 month ago

Rank Math free

Hi,

I already open 2 request for the following problems:

1- Redirections are not working
I have created redirections for blog posts but they are not working.
Can you help me to understand what I am doing wrong?

2- Not saving changes on keywords, titles or anything related to RankMath
I had a problem like this before, but it was only on one post, and now I can save it on any page. Whenever I save the post and refresh the page, it returns to the old version.
The firewall is not the problem.I already check it.

Viewing 2 replies - 16 through 17 (of 17 total)

Camila
3 years, 1 month ago

Rank Math free

Hi; as I said, I am making some changes to my website now, and I won’t be able to send another link.

I have added a link with a video of the error that I still have with the plugin.

Reinelle
3 years, 1 month ago

Hello,

Sure, let us know when we can log in and update/share the login link in the sensitive data section to investigate this issue on your site.

Meanwhile, please also check if your server has the ModSec (Mod Security) feature enabled as there can be instances where this feature would block the requests from our plugin.

Here’s a link for more information:
https://rankmath.com/kb/settings-not-saved/#num-3-due-to-modsecurity

Looking forward to helping you.

Thank you.

RankBot
3 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 16 through 17 (of 17 total)

The ticket ‘Problems with Configurations’ is closed to new replies.