Problems upgrading PRO version.

#1036906
  • Resolved David

    3 months, 1 week ago

    Rank Math pro

    I have problems updating the “PRO” plugin on my site. The normal plugin is normally updated from WP, but when I try to update the “PRO” I get this message on my WP ENGINE hosting:

    On the other hand, I don’t know where to download the PRO version. In my client dashboard I can only download the simple version.

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with upgrading the Rank Math PRO version. It seems like there might be a problem with the zip file you are trying to upload, which is causing the update failure. Here are some steps you can follow to resolve this:

    1. Download the PRO Version: Make sure you are downloading the correct Rank Math PRO version from your account. You can do this by logging into your Rank Math account and navigating to the My Account section. From there, you should see an option to download the PRO version. If you are only seeing the free version, please ensure that you have purchased the PRO license.

    2. Update Process: Once you have downloaded the correct zip file for the PRO version, follow these steps to update:

      • Go to your WordPress Dashboard → Plugins → Add New.
      • Click on Upload Plugin and select the zip file you just downloaded.
      • Click on Install Now and then activate the plugin once it is installed.

    3. Check for Errors: If you continue to receive errors during installation, it may be worth checking if the zip file is corrupted. Try downloading it again and ensure that it downloads completely without interruption.

    4. Manual Installation: If the automatic update fails, you can also try manually deleting the old PRO version (make sure to back up your settings first) and then installing the new version from scratch.

    If you still encounter issues after following these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    Sources:
    How to Upgrade to Rank Math PRO » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math

    Princess

    3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems like you have connected your website to one of the free accounts on Rank Math.

    Can you please share the email address of that Free account so we can merge it with your PRO account?

    Also, please follow this guide to fix the issue by connecting to your PRO account:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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