Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
Please send a screencast as well if the issue persists. You can use a tool like Loom.com to record what you see on your screen.
There is nowhere to make selection for international or USD. It is by default charging in USD, and it is United States. My credit card works for everyone else today except you. I ALSO tried using PayPal too, and that was rejected by you. So, I dont want to keep repeating myself, because I already told you all this before. I would love to give you screen shots to see my order attempted, and then my order fail. Not sure what else I need to do to give you my money, lol. And, Im sure i can’t be the only one having these problems with your flawed ordering system..
– Payments in USD $ (I’m an American using an American Credit Card, and PayPal)
– Supports subscription-based payments (I have subscriptions with other entities with both my credit cards and PayPal)
– You are not using a prepaid card (NO, I am not)
– International payments are turned on (Yes, I am buying things here in Colombia too, and other countries)
So, no….WHAT ELSE CAN I DO?
Hello,
It seems like your transaction is being flagged by the payment processor. Our payment processor checks for various risk factors before approving or declining a transaction.
If you are using a proxy or a VPN while purchasing, that could be why it is being declined.
Can you please disable the VPN/Proxy and try again?
Hi, thanks.. I tried without VPN, and the total went up higher because of higher VAT as i’m in Colombia now, but still can’t make the purchase…
Hello,
That is really odd. Do you have another card you can try?
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
