Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You seem to have a number of outdated plugins and your active theme too. Please update to their latest version and clear your cache then let us know if the issue persists so we can investigate further.
Looking forward to helping you. Thank you.
Hello Michael, the theme was recently updated and the plugins too. I did the new update and cleared the cache (which is cleared regularly). Unfortunately, the problem is not solved.
By clicking on a new article, the SEO score appears as 2/100 red.
By writing and entering a keyword, it stays there. By inserting the second the score disappears and does not return even if you delete the keyword.
Hello,
I have been checking and with just Rank Math enabled, you have no issues (so it is due to another plugin).
After checking deeper, it seems you have a Javascript issue that breaks other plugins (like Rank Math).
This is the error I see in the Dev Console:
VM636 analyzer.js:1 Uncaught TypeError: Cannot read property 'replace' of undefined
So my recommendation would be to try disabling one by one the plugins until you find the one that is breaking the code.
If after trying it, you still don’t find it, let us know and we will help you.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Alberto I had already deactivated and checked the plugins following the indicated procedure. I couldn’t find the problem. can you help me? I am not an expert
Hello,
Of course, I can check it for you. Could you share a valid login link again? Since the one you shared seems to have expired.
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Alberto. While writing a post today, the SEO score popped up again. Refreshing the page it disappeared along with the colour of the keywords. Even the information of the whole SEO scheme seems incomplete to me
I have not solved the problem yet. Can you help me?
Hello,
Since it is working fine when only Rank Math is enabled, it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Do keep only Rank Math, Rank Math PRO, and WooCommerce enabled and see if the issue persists.
Only the site admin would know and your users won’t be affected by this troubleshooting. Please let me know if you find the conflicting plugin/theme.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
