Problems RankMath and Mailster (Newsletter Plugin)

#32581
  • Resolved Nicole

    4 years, 10 months ago

    Rank Math free

    I have one installation of fresh versions: WP 5.3.2, RankMath 1.0.38 and Mailster 2.4.8.

    Believe me, I tried everything before. But only if I deactivate RankMath the Visual Template Builder of Mailster was visible (again). You see documentation and screenshot at official website here: https://mailster.co/

    There is a demo site, open https://demo.mailster.co/2983gf7/wp-admin/post-new.php?post_type=newsletter and you see the section “Template”. This is the problem. With activated RankMath there is only the tab / title and after this “nothing” to see.

    I cannot give you any errorlog warnings of my server. There are none.

    But in inspector of chrome I can see something. Please look at the screenshot: null, again only the link to the screenshot: https://drive.google.com/file/d/1YeyQ-HrUDsLSGMB0BoLsMaQUK5GachIo/view?usp=sharing

    I would appreciate if you can solve this problem. Together with the team of mailster, I suggest.

    Did I mention this is an urgent to solve problem?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Todd

    4 years, 10 months ago

    Rank Math free

    Hi Nicole,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We have found the issue. It seems like both Mailster and Rank Math are using CMB2.

    We are taking a closer look at this and in the meantime, we would request you to get in touch with Mailster team as well and alert them about this so they can try to fix this from their end as well:
    null

    Appreciate your patience in this matter.

    Todd

    4 years, 10 months ago

    Rank Math free

    Hi Nicole,

    We have found the issue.

    Version control CSS is causing this problem. Overwriting following CSS file in includes/modules/version-control/assets will fix the issue:
    https://i.rankmath.com/l18qQP

    If you do not wish to do it, you can wait for an upcoming update that will fix this issue.

    We seek your patience in this matter.

    Thank you.

    Nicole

    4 years, 10 months ago

    Rank Math free

    Hi Todd,

    amazing – you found the bug and so fast.
    I applied the fix. It works like a charm.

    Thank you so much for your kind support, Todd.

    Nicole

    Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Todd

    4 years, 10 months ago

    Rank Math free

    Hi Nicole,

    I wanted to update you that we have fixed this issue in the 1.0.39 version of Rank Math.

    Please update to the latest version to fix this issue.

    Please do not hesitate to let us know if you need our assistance with anything else.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Problems RankMath and Mailster (Newsletter Plugin)’ is closed to new replies.