Problems on WC Product Variation Image Selection

#343910
  • Hello,

    Rank Math seems causing a problem when selecting the product variation images in most of the product page. The product variation image disappears until you pass with the mouse over the image.

    We know it is Rank Math because deactivating the plugin solves the issue. We are it for example Rank Math to remove the /product/ prefix from the URL.

    We can provide an staging site where the issue can Be reproduced.

    Thanks for your support,
    Carles

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    deactivating the WooCommerce option ‘Remove base’ does not solve the issue.

    The only was to solve it is deactivating the plugin.

    Strangely, we have one product that works. However, the other 2 products previously attached did not. They are similar and configured the same way.

    Thanks for your support,
    Carles

    Sorry to come back but we have continued the research and we have news.

    The issue seems an incompatibility between Rank Math and SG Optimizer. The issue happens when both plugins are activated.

    Best Regards,
    Carles

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Have you tried contacting the support folks from SG Optimizer as well? See if they have already experienced this issue before and they might already have a solution.

    With that said, we would like to further check the issue in your staging site. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    we already contacted SiteGround because the issue looked more a SiteGround Optimizer problem than a Rank Math issue.

    The issue is already addressed. The relation with Rank Math was just a coincidence due to the nature of the issue.

    Thanks for your support,
    Carles

    Hello,

    We are super happy that the issue has already been addressed.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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