Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Can you please check if you are using Google Analytics 4? If you are, then it will not work on Rank Math. GA4 is relatively new and is not yet ready for 3rd party integration.
You may follow this detailed guide to help you set up your Analytics: https://rankmath.com/kb/using-ga4/
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hi, I’m having the same problem and not with a Google Analytics 4.
Hello,
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
