problema tecnico con vostro plugin

#225860
  • Resolved roberta berardi

    3 years, 5 months ago

    Rank Math free

    Salve, ho ricevuto questa mail automatica da WordPress:

    – WordPress, a partire dalla versione 5.2, ha una funzionalità integrata che rileva quando un plugin o un tema provoca un errore irreversibile sul tuo sito e ti avvisa con questa email automatica.

    In questo caso, WordPress ha incontrato un errore con uno dei tuoi plugin, Rank Math SEO.

    Dettagli dell’errore
    ====================
    Un errore di E_ERROR è stato causato nella linea 34 del file /home2/laportsf/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/database-tools/class-database-tools.php. Messaggio di errore: Uncaught Error: Class ‘RankMathToolsSchema_Converter’ not found in /home2/laportsf/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/database-tools/class-database-tools.php:34
    Stack trace:
    #0 /home2/laportsf/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(427): RankMathToolsDatabase_Tools->__construct()
    #1 /home2/laportsf/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(407): RankMathModuleManager->load_module(‘database-tools’, Object(RankMathModuleModule))
    #2 /home2/laportsf/public_html/wp-includes/class-wp-hook.php(292): RankMathModuleManager->load_modules(”)
    #3 /home2/laportsf/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
    #4 /home2/laportsf/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #5 /home2/laportsf/public_html/wp-settings.php(423): do_action(‘plugins_loaded’)
    #6 /home2/laportsf/public_html/wp-config.php(87): require_once(‘/home2/laportsf…’)
    #7 /home
    –

    Potete aiutarmi? Ho chiesto al mio host di approfondire il problema, come suggeritomi nella mail di WordPress
    Grazie
    Roberta

Viewing 7 replies - 1 through 7 (of 7 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at your admin dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    roberta berardi

    3 years, 5 months ago

    Rank Math free

    Salve Jeremy, ho scaricato il plugin che mi hai consigliato, ma mi chiede di inserire una e-mail. Puoi fornirmela per favore? Grazie

    Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    You can use s******@r*********** to create the login.

    Please share the login link in the sensitive data section.

    We look forward to helping you.

    roberta berardi

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for providing the temporary access.

    We are going to take a deep look at your website. Kindly provide your FTP login as well in case if something happens while we troubleshoot the issue we can revert your site back.

    We are looking forward to helping you.

    roberta berardi

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ankit

    3 years, 5 months ago

    Rank Math business

    Hello,

    The login link you have shared seems to be expired and it’s redirecting to the homepage, Please kindly provide the updated one.

    Looking forward to helping you. Thank you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘problema tecnico con vostro plugin’ is closed to new replies.