Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
It seems to be working fine on our end:
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
He seguido vuestras instrucciones y he conseguido acotar el problema.
El plugin que está en conflicto es Buddyforms.
Desactivando este el problema desaparece. La cuestión es que necesito ese plugin para que la página esté completamente operativa.
Hello,
Thank you for following up.
Since you mentioned the conflicting plugin is the BuddyForms, have you enabled the BuddyPress module in your WordPress Dashboard > Rank Math > Dashboard?
I hope that helps. Thank you, and looking forward to your update.
No, it is not activated. But I can’t activate it either. Trying it simply does not happen. The Buddypress plugin may need to be installed. I only have Buddyforms installed.
Hello,
I tried using Elementor and activate only BuddyForms Hierarchical Posts,
BuddyForms Ultimate Members and BuddyForms, and I could not replicate your issue on my end.
Can you perhaps share your WP-Admin details in the Sensitive Data section so we can have a look?
Let us know if you need anything else.
Hi Danial! Thanks for helping me out with this.
I provided a temporal access to wpadmin to your colleague but I see that he has not logged in yet. If you send me your email I can give you access and it will be more comfortable for you.
Thanks again!
Hello,
Thank you for following up.
Could you please also add the login details in the designated Sensitive Data section for us to further investigate? If you need an email, you can use s******@r*********** but you may need to add here the login credentials for us to check.
No worries, the designated Sensitive Data section is completely secure, and only our support staff have access to it.
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for following up.
I’ve checked your website, and it seems that Rank Math is currently deactivated.
However, I’ve also checked your site’s configuration and there are some values that are too low and which you should increase. Could you please contact your hosting team and ask them to set the following values?
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
If the issue still persists after setting these PHP values, could you please confirm if we can reactivate Rank Math to further troubleshoot?
I hope that helps. Thank you, and looking forward to your update.
Ok, done.
All parameter set, but PHP “time limit: 120”. There is one parameter (max_execution_time
=30).
Rank Math is currently disabled for editing purposes. Now I’m activating again.
Thanks!
Seems the problem is gone with the new parameters! Now I can edit with all plugins activated. Thank you so much for your help!
Hello,
You are very welcome and we are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
