Problem with WPEngine

#89967
  • Resolved IMPULS Werbeagentur OG
    Rank Math business

    Hei RankMath Team,
    we´re using the Rankmath Plugin on a WPEngine hosted site.
    The support-team reached out to us with the following Problem.

    Hi team,
    Darragh here from the support team. We’re reaching out because we’ve been alerted by our production engineers that a plugin seo-by-rank-math is heavily utilising apache by making a large amount of admin ajax requests.

    /wp-admin/admin-ajax.php?action=wp_convert_schema_posts&nonce=d7b4e31d04

    We have narrowed this down to a query within the above plugin causing this.

    ELECT COUNT(*) FROM wp_options WHERE option_name LIKE ‘wp\\_convert\\_schema\\_posts\\_batch\\_%’ /* From [has-to-be.com/wp-admin/admin-ajax.php?action=wp_convert_schema_posts&nonce=4eae976539] in [/nas/content/live/hastobe/wp-content/plugins/astra-addon/classes/library/batch-processing/wp-background-process.php:200] */:

    To prevent other customers from being affected on the server, we have taken preemptive action to disable this plugin.
    We have actually seen a number of sites with the same issue today so it does seem like something may be faulty within the plugin. As such we would recommend reaching out to the plugin developer in this instance to determine the cause before reactivating the plugin as this would cause downtime to a lot of sites on the server.

    Could u Maybe help us with that Problem.
    Best regardes,
    Moritz

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The script which your error message is referring to is a convert schema data script which we run when the plugin is updated.

    Depending on the number of posts on your website, the script can run multiple times.
    Here is a link to the related ticket:
    https://wordpress.org/support/topic/actionwp_convert_schema_posts/#post-13460782

    Please note that this is a done just once and after all the Schema has been converted, you will not face any issue in the future.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Problem with WPEngine’ is closed to new replies.