Problem with user permissions saving

#95453
  • Resolved ebusiness pros

    4 years ago

    Rank Math business

    Hi there,

    I’m having a problem with my Rankmath user permissions. When I update a user’s role in Rankmath’s settings their permissions aren’t saved and therefore not recognized. This means they don’t see the Advanced Rankmath settings when editing a post or page.

    Please advise how to fix.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jitendraa

    4 years ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    ebusiness pros

    4 years ago

    Rank Math business

    Okay thanks Jitendraa.

    Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    Were you able to find the culprit?

    Did it resolves the issue?

    If you have any further question(s), please let us know. Thank you.

    ebusiness pros

    4 years ago

    Rank Math business

    Hi, I tried to use the Health Check Plugin but when I try to enable every plugin I get this error:

    When enabling the plugin, [plugin_name], a site failure occurred. Because of this the change was automatically reverted.

    Uzair

    4 years ago

    Hello,

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Problem with user permissions saving’ is closed to new replies.