Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I just checked your sensitive data and I can’t find the login credentials.
Kindly check and let me know.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
HI David,
Thanks for the patience.
I have passed on this problem to our dev team for closer investigation and we will be getting back to you in a short while.
We appreciate your continued patience. Thank you.
Hello,
I see the issue on your site and it looks like the Rich Snippet is causing the problem. For now, I’ve disabled the Rich Snippet for the Tipologias taxonomy by enabling the Remove Rich Snippet option in Dashboard >> Rank Math >> Titles & Meta >> Tipologias >> Remove Snippet Data. This seemed to have fixed the issue. Can you please confirm?
The Rank Math rich snippet code runs a WordPress loop in the head to add the posts data associated with the category in schema data. Can you please contact the Toolset plugin team and ask them if they are using any WordPress loop filter like loop_start, loop_end to modify the output?
Looking forward to helping you. Thank you.
Hi Patrik. Thanks for your help.
I ask to toolset team. I’ll publish their answer her. Thanks again.
HI David,
Awesome, I am glad that this is now resolved 🙂
We will be looking forward to your response. Thank you.
Hi again
This is the answer from toolset team
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Hi David,
Thank you for confirming.
This is exactly the issue. How our views plugin works is that it hooks into the wordpress content loop, so thats why its hooking into the header as well.
The Rank Math team is perhaps creating another default loop. A recommendation is that they can create a custom function to do their loop instead of the default wordpress one.
The reason is that any plugin that hooks into the default loop will hook into the header as well. For toolset we have the ability to hook into the default loop and into a custom loop as well given that the custom loop has a defined function.
Not much that we can do from our side, however recommending a custom loop be used is the best approach.
However what exactly is in your snippet area? is it some form of custom code that you added or is it something related to the plugin.
As you can just use this plugin below to add your snippets.
https://wordpress.org/plugins/custom-css-js/
Please let me know if this helps.
Thanks,
Shane
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HI Shane,
Thanks for the follow up.
I have passed this info to our developers and we will be reaching out in a short while with a status report on the way forward.
We appreciate your patience. Thank you.
Any news on this?
The problem still persists.
Hi.
Toolset said that they won’t do anything. Here the same. If you want seo analisis with toolset you must hire a freelance developer.
With native description rank math seo works, but not with custom fields.
Hi David,
Thank you for your answer. In fact, I am a developer myself. I’m talking about duplicate view problem when RankMath and Toolset work on the same archive page. Enabling or disabling Rich Snippet for that post type is not an option. It means we can’t use RankMath rich snippets – and RankMAth on our sites.
Any workaround here, RankMath guys?
Hi mindaugas. Sorry … but my answer was related to another problem in other post. This is no solved. I don’t use layouts anymore. I’m using Astra With toolset and it works right.
