Hello,
Thanks for getting in touch with us.
If you are using bbPress or BuddyPress, please ensure to enable the relevant module at WordPress Dashboard > Rank Math > Dashboard.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I’ve had a module from the beginning, equal to bbPress and BuddyPress. I turned it off, then I turned it on again and it still doesn’t work, unfortunately.
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This reply was modified 4 years, 4 months ago by
Teraz Wiedza.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
When only Rank math and your current Buddy-boss are active, the issue doesn’t seem to show.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Looks like it’s RnakMath causing the problem. I’ve turned on all plugins one by one, only when RankMath is turned on will cause “Page not found” title to appear on some pages.
Hello,
I wanted to run a conflict check on your site using the Health check plugin but for some the reason the check failed and in the process, it looks like it has disabled some plugins on your site. Can you please confirm all the plugins which are required on your site are active?
Also, can you add your site’s FTP access in the Sensitive Data Section so we can debug the issue by editing some plugin files?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
For some reason, the is_404() condition is returning true on the 2 pages which are showing Page not found title. Even the page-id in body class is showing 0. Please check the screencast I added in the Sensitive Data Section.
To me, it looks like one of the 50 active plugins on your site is not resetting the query properly. I wanted to troubleshoot the issue using the Health Check plugin but that too is not working well on your site. Activating the LearnDash plugin in troubleshooting mode disables the troubleshooting process completely.
For now, to fix the issue on your site, I’ve added following code to your theme’s functions.php file:
add_filter( 'rank_math/paper/hash', function( $hash ) {
$hash[ 'Error_404' ] = false;
return $hash;
} );
This seemed to have fixed the issue. Can you please confirm?
Thank you.
It’s working fine. Thank you for your support.
Hello,
We are glad to hear it’s all fine now. Let us know if we can mark this as resolved.
Hope that helps. If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
