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Hello, good morning. I want to connect the website buywe.ir to rankmath, but when I click the connect to account button in the WordPress dashboard, it goes to the rankmath site for confirmation, but when I return, it is logged out of the dashboard, and even when I log in, either the site is not available at all or it is available but cannot be connected, and this process repeats itself over and over.
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Hello,
We apologize for the issue you are facing with connecting your website to your Rank Math account. It sounds like a frustrating experience. Here are some steps you can follow to troubleshoot this problem:
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Clear Your Browser Cache: Sometimes, cached data can cause issues with logging in and connecting accounts. Try clearing your browser cache or using a different browser.
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Check for Plugin Conflicts: Deactivate other plugins temporarily to see if there’s a conflict preventing the connection.
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Reconnect Your Account: Go to your WordPress dashboard and navigate to Rank Math SEO → Dashboard → Help. If it shows that you are connected, choose Disconnect Account. Then click on Connect Now again and follow the prompts to reconnect.
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Ensure Correct Account: Make sure you are logging into the correct Rank Math account that has the PRO license associated with it. You can verify this by checking your Rank Math Account Area.
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Check for Site URL Changes: If you see a message indicating that your site URL has changed, you may need to update the URL settings in your WordPress settings or reconnect your account as mentioned above.
If these steps do not resolve the issue, please reply to this ticket with any additional details or error messages you encounter, and a human agent from our support team will assist you further. Thank you for your patience!
Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank MathHello,
Thank you for contacting Rank Math Support and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you try switching to a different browser or device, as it helps bypass session issues that may be isolated to one setup.
Also, if you are using security plugins or a firewall, then try temporarily disabling them and attempting the connection again.
For more information, you can refer to our official documentation here:
https://rankmath.com/kb/problems-while-connecting-account/
https://rankmath.com/kb/how-to-connect-or-disconnect-rank-math/If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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The ticket ‘Problem with the plugin not connecting to the account in rank math’ is closed to new replies.