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i did buy a pro . i have constant problem with the credits . i was in hospital the shop was close . so the credits need to be all to use . i did check in in the shop i see no credits . i also dont see the back like analitic or any other extras . not the first time i can use the content AI . whay ?
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Hello,
We apologize for the issues you are facing with the app and your Content AI credits. It sounds frustrating, especially given your circumstances.
To resolve the issue with your credits, please ensure that you are logged into the correct account that you used to purchase the Content AI credits. Once logged in, you can check your remaining credits by going to Rank Math > Account > Website or by visiting this URL: My Account – Websites.
If you see the correct credit count there but not in your WordPress site, please follow these steps:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Disconnect and then reconnect your Rank Math account. Here are some screenshots for reference:
- Disconnect:
- Reconnect:
- Disconnect:
After reconnecting, refresh the credits count in your Content AI to ensure it displays the correct amount. You can do this by going to WordPress Dashboard > Rank Math > General Settings > Content AI and refreshing the credits. Here’s a screenshot for reference:
If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we hope this helps resolve your issue!
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