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Hello, we got a problem with RankMath since update 1.0.70. We can’t update the snippetes anymore. I can give you a login to our dev site if needed if you want to test it yourself?
Description of the Problem,
When we try to change the title or meta description after the plugin update it reverses itself back to standard after saving everytime.Greetings,
Philip
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please ensure that the Rank Math plugin is updated to the latest version.
https://rankmath.com/changelog/free/Then, clear the Rank Math transients by going to Rank Math > Status & Tools > Database Tools > Remove transients
Once done, clear the website and browser cache and check again.
If the issue persists, check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/I hope this helps. Looking forward to helping you.
Hello @Bell and @Fakhrur Pedia,
Could you please perform a plugin conflict test and see if there are other plugins or your current theme that might be conflicting with Rank Math? You may follow this troubleshooting guide to do that: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
@Bell, If the issue persists, we might need to check this one over your admin settings.@Fakhrur Pedia, please create a separate ticket so you can share your admin login there as well.
Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Problem with snippet update since 1.0.70’ is closed to new replies.