Problem with snipper editor

#865925
  • Resolved Latvijas Loterijas

    1 year, 7 months ago

    Rank Math free

    Hello.

    I edit the snippet editor, press save, all ok. When I return to the page after 1min, it has returned back to the default. And the saved snippet settings is gone. This appears only to the title, not the description. Only title. And on all my pages.

    The domain is: latvijasloterijas.com

    I use rankmath on some other websites also, but none of them has this problem. Its only this domain.

    Please help me.

    Kind regards
    kriss

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with the snippet editor. It seems that the SEO title is not being saved properly on your website, which can be frustrating.

    Here are a few common causes and solutions you can try:

    1. Plugin Conflicts

    There may be conflicts with other plugins that could prevent the title from being saved. We recommend checking for plugin conflicts by following our plugin conflict troubleshooting guide.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues with saving metadata. You can check for these errors by using the Developer Tools Console in your browser. Here’s how to do it in Chrome:

    • Open Chrome and navigate to your page.
    • Go to More Tools → Developer Tools.
    • Click on the Console tab.

    Open Developer Tools

    If you see any errors, they may provide insight into what is causing the issue.

    3. Firewall Blocked Access to the File

    If you are using a firewall, it might be blocking access to Rank Math files necessary for saving the metadata. Check if Rank Math is being blocked and whitelist the following files if necessary:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    You can refer to your firewall documentation for instructions on how to whitelist these files.

    4. Cloudflare Settings (if applicable)

    If you are using Cloudflare, ensure that you have created page rules to disable security for the Rank Math files mentioned above.

    If the issue persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Problem with snipper editor’ is closed to new replies.