Problem with redirections in WPML language folders

#90011
  • Resolved Impuls Werbeagentur

    4 years, 3 months ago

    Rank Math free

    Hi guys,

    I have a strange problem. I use folders for the languages made with WPML. “de” for german and “en” for english. When I now make a german redirection, the “de” folder is not shown in the list, but is linked correctly. When I make an english redirection, the folder “en” is shown in the list but is linked to the “de” directory and the redirections are not working.

    Examples:
    Redirection from /de/services-elektromobilitaet/carbon-compensation/ is shown in the list as /services-elektromobilitaet/carbon-compensation/ but linked correctly.

    Redirection from /en/contactsection/contact-support/ is shown correctly in the list but linked to /de/contactsection/contact-support/ and is not working

    Please have a look!

    Best regards
    Andy

Viewing 6 replies - 1 through 6 (of 6 total)
  • Impuls Werbeagentur

    4 years, 3 months ago

    Rank Math free

    Any ideas?

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Apologies for the late reply.

    The access provided doesn’t seem to work. Please update and let us know so we can take a closer look at your settings.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Impuls Werbeagentur

    4 years, 3 months ago

    Rank Math free

    Hi Michael,

    sorry, looks like somebody deleted the user I made for you. Now it should work again.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    The provided access still isn’t working for me. Please check the screenshot in the sensitive section.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Impuls Werbeagentur

    4 years, 2 months ago

    Rank Math free

    I’m so sorry, the customer changed the password again. 🙁

    Please try again, it should work now.

    Best regards
    Andy

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    I checked your site and I was able to replicate the issue. I tried to use the health check plugin to troubleshoot this issue on your site but it didn’t function well and your plugins ended up disabled. I enabled them back, please check to confirm all is set up accordingly.

    We might have to look into the issue by disabling your plugins and making some changes to your site. To avoid having adverse effects on your production site, please create a testing/staging site and share the access so we can dig further into this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Problem with redirections in WPML language folders’ is closed to new replies.