Problem with redirections

#930220
  • Laura Cepeda

    1 week, 3 days ago

    Rank Math free

    Dear Rank Math Support team,

    I am having issues with URL redirections using your plugin. Our website is available in three languages, and I would like for some pages to be “blocked”, as in only available in one language. This works some of the time but not always. On this page, for example, it works: https://e3mag.com/es/etiqueta/mes-3/. On others, it only works for one language, but not the other. Here is an example where only the German version is blocked but not the English: https://e3mag.com/es/inscripcion-al-boletin-es/. The goal is for the page to only be available in Spanish. Deleting the cache for this page does nothing, and I am hesitant to update the plugin, as I am not sure that would help anything. I would appreciate help in this matter. Please let me know what you need from my side to fix this issue. Would you need temporary access to the site?

    Looking forward to hearing from you.

    Sincerely,
    Laura Cepeda

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 week, 3 days ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    If you’re using the backdated version of the Rank Math plugins, please update them to the latest version: https://rankmath.com/changelog/

    Also. please share the redirection you created on your website in this structure:

    Source:
Redirection Type:
Destination URL:

    Or, you can share a screenshot of the redirection by using a tool like https://imgur.com/upload so that we can check this further for you.

    However, it looks like you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.

    Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.

    Let us know how it goes. Looking forward to helping you.

Viewing 1 replies (of 1 total)

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