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https://go.screenpal.com/watch/cTnVFlnfdLL
Hello
I have installed RankMath on a clients website- they are getting approval to purchase a business level license- just has to be approved by the Executive Committee.
The site is ferrariclubofamerica.us- it uses Divi as the theme and it is a network multisite. When RankMath is enabled, the main site in the front end visual builder, we cannot add new images to slideshow galleries nor to new galleries. I have included a screencast at the beginning of this ticket.When I disable RankMath, all functionality returns. When RankMath is enabled in the other network subdomain sites, all functions are fine.
Can someone help me troubleshoot this? I use RankMath on all my sites and it is my preferred SEO Tool.
Thanks
Chris Rabkin
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Hello,
We apologize for the issue you are facing with Rank Math on your network website using the Divi theme. It sounds like a frustrating situation, especially since it affects the functionality of the visual builder.
Since you mentioned that the problem occurs only on the main site and not on the subdomain sites, it could be related to how Rank Math is configured or installed in your multisite environment. Here are a few steps you can take to troubleshoot this issue:
1. Check Your Access with Role Manager
Ensure that your user role has been granted all the required user capabilities in the Role Manager settings inside Rank Math. You can access this by navigating to Rank Math > Role Manager in your WordPress dashboard. After enabling the required capabilities, click the Update Capabilities button to save changes.
2. Verify Rank Math Activation Network-Wide
Make sure that Rank Math is activated network-wide if you are using a multisite setup. Only the Super Admin can install and activate plugins across the network. If it’s not installed correctly, it may lead to issues like the one you are experiencing. You can follow our detailed tutorial on installing Rank Math in a multisite environment.
3. Check for Plugin Conflicts
Sometimes, conflicts with other plugins can cause issues. Try deactivating other plugins temporarily to see if that resolves the problem when Rank Math is enabled.
4. Clear Cache
If you are using any caching plugins or server-side caching, clear the cache after making changes to see if that resolves the issue.
If you have tried these steps and are still facing issues, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it!
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank MathHello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Problem with RankMath on a network website with Divi theme’ is closed to new replies.