Hello,
We apologize for the issue you are facing with Rank Math SEO redirections. To assist you better, could you please provide more details about the specific problem you’re encountering? If it’s a technical issue on your site, including your site URL in your reply would be very helpful.
In the meantime, you can refer to our guide on Solving Redirection Issues Using Rank Math SEO Plugin for troubleshooting tips. This resource covers common redirection problems and their solutions.
Thank you for raising this concern, and we look forward to helping you resolve it!
Hello, while trying to create a redirect i get this error message in the script:
redirections.js?ver=1.0.254:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘top’)
at HTMLAnchorElement.<anonymous> (redirections.js?ver=1.0.254:1:34176)
at HTMLDivElement.dispatch (load-scripts.php?c=0…s&ver=6.8.2:2:40035)
at v.handle (load-scripts.php?c=0…s&ver=6.8.2:2:38006)
(anonymous) @ redirections.js?ver=1.0.254:1
dispatch @ load-scripts.php?c=0…p-hooks&ver=6.8.2:2
v.handle @ load-scripts.php?c=0…p-hooks&ver=6.8.2:2
Can you please help so i can create redirections?
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We have only seen this issue where the user is using an older version of the Rank Math PRO plugin with a recent version of the FREE plugin, especially after the React UI update.
If that is not the case, please check that you are using the latest version of the Rank Math plugins, especially that the PRO version is v3.0.97. You can refer to the changelog here: https://rankmath.com/changelog
Then, try reconnecting the affected sites to your Rank Math account from WordPress Dashboard > Rank Math > Dashboard > Help.
If the issue persists on one of the affected sites, please navigate to WordPress Dashboard > Rank Math SEO > Status & Tools > System Status > Copy System Info to Clipboard and paste it in the sensitive data section so we can check further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
