Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Meanwhile, please make sure you’re using the latest version of the Rank Math and Elementor plugins on your website.
Let us know how it goes. Looking forward to helping you.
Is this ticket visible to everyone? If it is, I don’t want to be identified by my name.
Due to the holidays, I am not able to confirm my agency’s email address used to purchase Rank Math until the new year.
What I can do is forward my Rank Math System Info but I am not willing to do that on a public forum. As I wasn’t sure if my ticket was submitted, I forwarded the System Information by email to Bhanu Ahluwalia yesterday.
I can confirm that I am using the latest versions of Rank Math Pro Business and Elementor Pro Advanced Solo.
It’s really urgent that I am able to edit with Elementor and cannot wait until after 6th January.
Please advise asap. Thanks.
Hello,
Sorry to hear that.
We have replied to your email to address your concern there. Please check your inbox.
Looking forward to helping you there.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
